Cancellation and Refund Policy

Returns Policy

As a company specializing in food and perishable products, we regret to inform you that we do not offer returns or exchanges.

Refund Policy

In rare cases where products arrive damaged or an order is incomplete, we offer refunds for the affected items. This policy is valid for up to 3 days from the date of delivery.

To qualify for a refund, we ask customers to provide photographic and video evidence of the issue. These proofs, along with the order ID, can be submitted via WhatsApp or email. Please note that the items should remain unopened. Once our backend team reviews your refund request, we will notify you via email about the status of your refund. You will be informed whether the refund has been approved or denied.

If approved, your refund will be processed through UPI, sent to the account of your choice. However, we strongly recommend that the refund be issued to the UPI account linked to the phone number used for the order to minimize the risk of fraud.

Late or Missing Refunds

• Double-check your bank account to ensure the refund hasn’t been credited.
• Contact your credit card company, as there may be a delay before the refund appears on your statement.
• Reach out to your bank, as refunds often require some processing time before being fully posted.

If you have completed these steps and still haven't received your refund, please get in touch with us at seller@beingbania.com, and we will assist you further.

Sale Items

As a new company committed to building trust with our customers, our refund policy also applies to items purchased on sale. We want you to feel confident in your purchases, even during promotional periods.

Exchanges

At this time, we are unable to offer exchanges. We only provide refunds for items that arrive defective or damaged. We appreciate your understanding as we work to ensure the best possible experience for our customers.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit equal to the refund amount. Upon request, we can email you a gift certificate for the refund value.

If the item wasn't marked as a gift when purchased, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the gift giver, and they will be notified of the refund.

Shipping

In certain situations, we may request that you return damaged products to us. This helps us investigate the cause of the damage or missing items, improve our service, and update our packaging to prevent future issues. If we need you to return the product, we will contact you with shipping instructions and further details.